MiSiS Outage Notification to All Employees, Parents, Principals and Teachers

Editor's Note: Please see three letters below, one each for parents and principals/teachers and employees.


PARENTS

November 5, 2014

Dear LAUSD Parents and Guardians,

Your child’s education is our top priority. Recently, there was a brief, unexpected outage in the school district’s new student information system, My Integrated Student Information System (MISIS), which is being used to capture student data. As a result of this outage, some student grade information data was not saved in the MISIS system for a short period of time. Teacher(s) and principals are now diligently working to re-enter any lost data. Please know that the accuracy of your student’s records will not be impacted by this unforeseen incident.

This challenge has however, required me to extend the delivery of report cards for our elementary school students to Friday, November 14. I apologize for the delay of your student’s grades right before parent-teacher conferences. Be assured that your teachers and principals are doing everything possible to meet student needs despite the technology challenges they have recently encountered. I encourage you to talk to your child’s teacher about his/her attendance, grades, and any other issues during this time.

Again, I offer my sincerest apologies and I want you to know that your teacher(s) and principal are doing everything possible to work through these issues as quickly as possible. Thank you for your patience.

Sincerely,

Ramon C. Cortines
Superintendent of Schools



PRINCIPALS/TEACHERS

November 5, 2014

Dear Elementary School Principals and Teachers,

Due to the continuing challenges with MISIS and the unexpected outage in the MISIS system yesterday from approximately 2:00 pm - 4:00 pm, I am extending the delivery of Reporting Period 1 grades to our elementary students to Friday, November 14. We understand that some elementary schools will be able to deliver elementary grades by Friday, November 7; however, other schools may require additional time to complete grades. I encourage principals to allow teachers additional time next week to input grades during professional development or grade-level meetings to meet the November 14 deadline, if necessary.

Principals should communicate with their Educational Service Center (ESC) Instructional Superintendents and/or ESC Directors as soon as possible regarding any problems preparing grades.

We recognize that parent conferences have already been scheduled for next week, so we ask that ESC Instructional Superintendents and principals use their best judgment in meeting the needs of students and their families. Attached for distribution to parents during parent conferences is a letter from me which expresses the District’s sincere apology for any delays in grade delivery.

As a reminder, I am asking that all MISIS users maintain backup records for any information that is input into the system for the duration of the 2014-15 school year or until further notice. Please be reminded that the MISIS system is down from 9:00 pm -10:00 pm. daily for system maintenance; therefore, any information entered during this time period will not be saved. We will continue to provide updates on our progress.

I offer my sincere apologies for putting you through these unforeseen challenges, and I truly appreciate your efforts on behalf of LAUSD students and their families. We will get through these challenges together.

Sincerely,

Ramon C. Cortines
Superintendent of Schools



EMPLOYEES


Dear LAUSD Employees,

It has come to my attention this morning that there was an unexpected outage in the MISIS system yesterday from approximately 2:00 pm - 4:00 pm. Unfortunately, data that was not saved (i.e. grades, attendance, etc.) was lost during this period, and as a result will need to be re-entered. For example, if a teacher entered grades or attendance data during the outage time period, and did not save the data, the data cannot be recaptured, and must be re-entered. I apologize for creating additional work for staff.

As we continue to work through and resolve the MISIS issues, going forward it is even more important that all end users be extra vigilant at regularly saving the data being entered into MISIS. I would ask that while inputting data, you please try to save it every 15 minutes in the event that another unforeseen incident takes place.
 
I have asked our staff to seek assistance from outside experts to determine why the MISIS system malfunctioned. I am reaching out to Microsoft’s top executives to provide assistance with assessing our current problems with the MISIS system. Be assured, that we are feverishly working to rectify issues with the MISIS system, however, we do not have a timeline as of yet when the entire system will be fully functional. 

Going forward, I am asking that all MISIS users maintain backup records for any information that is inputted into the system for the duration of the 2014-15 school year or until further notice. While I appreciate many staff members’ willingness to enter information outside of the work day, please remember that the MISIS system is down from 9:00 pm -10:00 pm. daily for system maintenance and any information entered during this time period will not be saved. We will continue to provide updates on our progress.
 
I understand that these setbacks require more effort and time from our employees. I am committed to providing compensation for any time that is spent addressing this issue above and beyond the regular work day. Again, I offer my sincere apologies for putting you through these unforeseen challenges, and I truly appreciate your efforts on behalf of LAUSD students and their families.

Sincerely, 

Ramon C. Cortines
Superintendent of Schools